Deposit guarantee

The most common issue in villa rentals is being unable to reach the host after sending the deposit or the villa turning out to be completely different from the listing. At Villahane, the deposit does not go directly to the host.

Where is the money held?

The deposit and the remaining balance you pay are held in a separate escrow pool by Villahane. The transfer to the host is made 24 hours after your check-in. If you report that the villa does not match the listing within this period, the transfer is halted.

What does it cover?

• The villa being significantly different from the photos in the listing
• A listed feature (heated pool, jacuzzi, air conditioning) not working
• Failure to access the villa or inability to reach the host
• Failure to meet the advertised capacity

What is not covered?

• Weather conditions or personal changes in plans
• Situations beyond the host's control, such as neighbor noise
• Deficiencies clearly stated in the listing (e.g., absence of a pool barrier)

Your request will be answered within an average of 11 minutes, and in verified cases, the refund will be credited to your card or account within 3 business days.