Cancellation policy
Cancellation terms depend on how far in advance you cancel. The exact policy for your booking is shown on the booking page before you pay, and again in your confirmation email.
Standard terms
- More than 60 days before check-in: the deposit is refunded in full.
- 30–60 days before: half of the deposit is refunded.
- Less than 30 days before: the deposit is not refunded.
- The security deposit is always returned in full — it is separate from the cancellation terms.
How to cancel
Open the booking page from the link in your confirmation email and use the cancellation option there. Your email address is verified before the cancellation goes through, so nobody else can cancel on your behalf. The amount to be refunded is shown before you confirm.
When the money arrives
Refunds are issued to the card used for payment. Turkish banks typically process them within 5–10 working days; international cards can take longer depending on your bank. We cannot speed this up once the refund has been issued on our side.
If the host cancels
If a host cannot honour a confirmed booking, you get a full refund regardless of timing, and we help you find an alternative in the same region. Hosts who cancel confirmed bookings without good reason are removed from the platform.
Changing dates instead
If your plans shift rather than fall through, email us before cancelling. Moving a booking to different dates is often possible if the villa is free, and it is usually better for you than cancelling and rebooking.