Frequently asked questions
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Frequently asked questions
Why do prices change based on dates?
Villa prices vary according to the season and the day of the week. Prices increase by approximately 28% above the base rate during the July–August period, and a 6% surcharge is applied for check-ins on Fridays and Saturdays. For stays of 7 nights or more, a weekly discount of 8–15% is automatically applied.
When is the deposit refunded?
The damage deposit is refunded within 3 business days after check-out at the latest. As long as the villa is handed over without damage, no deductions are made.
What is the difference between instant confirmation and request approval?
For villas with instant confirmation, the reservation is finalized upon payment. For villas with request approval, the host responds within 4 hours at the latest; if it is not approved, the payment is not charged.
Can I stay with my pet?
Villas that accept pets are marked with a filter. An additional cleaning fee may apply in these villas; this is clearly stated on the villa page.
How many people can stay in the villa?
The maximum guest capacity for each villa is stated in the listing and cannot be exceeded. If more guests than the capacity are detected, the host has the right to terminate the stay.